It should be obvious that developers, deployment team, and operations should be aware that the software product is going to roll out. However, just awareness is not enough. There needs to be communication between developers, deployment team, and operations to ensure a smooth rollout.
Chances are they will not be able to do that without help from developers and operations. The development and quality assurance team of the software product should have tested the build as much as possible. However, before deployment, the team should test again.
Why is that? Testing is an ongoing process. There is no last stable version that you can rollback to. In such a case, the software product might have to be turned off or have its entry point s removed until the issue s are resolved. Will rollout happen all at once or slowly? Will the end-user need to update manually?
Is there other software that will be affected by the rollout of the new software product? Just like learning any new skill, it often takes employees a bit of time to fully understand new tools and processes. As such, it is immensely helpful if, in addition to on-site training, you provide each employee with documents that clearly overview the steps they need to take to transition to the new solution and to use it effectively.
Create a plan for onboarding new employees too so that anyone who comes in will have all of the information that they need to adhere to the system. Your information will be shared with Hatchbuck.
We may reach out with relevant content, product and service updates. You can unsubscribe at any time. Back to Blog. Don't forget to check out our resources section! Preparing for the Roll Out Do communicate any upcoming changes with everyone — not just management. Setting Employees Up for Success Do stress urgency.
Your organization must hire Consultants and Service Partners to meet the desired goal. Consultants are the representatives of the organization who are hired for their expertise and Service Partners are third-party companies that enable the deployment of new applications across the organization to achieve the goal efficiently.
Applications like Salesforce, Workday and ServiceNow may take a period of months to go live and businesses have to go through a tornado of change in this period. The expectation of the organization has to be conveyed properly to these Service Partners to realize the company's goal and this job is done by the Consultant. Moreover, a Consultant is a subject matter expert who helps to design the business processes. On the other hand, Service Partners understand the product in and out and customize it to the expectation of the organization.
They are the ones who develop and deploy the solution. Collaboration across all fronts is essential to see success out of the deployed solution.
While the new software is being customized, designed, and developed to meet the organization's demand, many decision-makers participate in this process. As a result, numerous decisions are taken. In this log, you generally enter the name of the owners, the type of decision taken, and the stage of the process. Documentation is equally important, as most companies prefer customization of the software to match their needs. So, the structure of the software becomes very different from the default ones and the default documentation becomes useless in such cases.
The documentation must be the responsibility of the Consultant which must be created in collaboration with Service Partners. A person must be selected to represent different stakeholders and they must be trained right from the development stage.
They must be the Point of Contact between the external stakeholders and internal stakeholders. They should become the power user by the time the deployment phase begins and can be called 'Champions' as most of the heavy-lifting from the organization's end is done by them. An internal Champion will ensure the success of the latest deployment as anyone from the organization can reach out to them for any clarifications or training requirements.
Their presence reduces dependencies on external stakeholders. Few Champions are essential in a company to boost the adoption of the software and safeguard the investment. Once the software is designed as per the requirement, it should be deployed within a small group of people. This group of people could be handpicked or selected randomly. The main motive is to check the efficiency of the deployed application in a testing environment.
If the software does not meet the expected standards, it is sent to the development phase. But if it delivers the desired outcome, the software is rolled out in a much bigger group and eventually across the organization.
The main motive of the control group is to identify any bugs in real-time and improve upon it. It saves a lot of time and effort. You could have the best analytics system in place, but at the end of the day what matters is how users perceive the deployed software. New software generally tends to have some flaws in it. It should be the prime duty of the respective Managers to gather feedback and convey the sentiments of their team members to the management.
Feedback can be gathered via multiple channels like:. To know how the newly rolled out software is performing, business analytic tools like Apty can prove highly beneficial. It gives you two types of insights:. All these data points will guide you to identify the gaps and improve the training and business processes.
The software has to be updated every now and then to match the industry standards and the organization's goals. To do it properly, continuous analysis is key.
Business process compliance is a series of steps performed by the users to accomplish a defined goal. Each step has to be completed in a certain way or format and adds up to the bottom line of the organization.
When it comes to using software, organizations want their workforce to use it in an intended manner. So, they create rules and regulations which is known as business process compliance. These processes are the building block for organizational success and any issues could impact the ROI. So, the organization needs to enable employees to enter the information within the application in the correct format. It will help the business to receive clean data which will intend help to become business process compliant and make crucial business decisions.
Software rollout is not a one-time thing, it is a continuous process. There is no good in doing things hastily. Rather, it pays to be practical and make your decisions wisely, based on data. Be open for feedback and always test before deploying new software and its updates.
Krishnan is a Marketer and Content Crafter. He has an in-depth understanding of Digital Adoption, Transformation, and Enterprise applications that helps business to generate business outcomes.
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