All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid. Changes These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site. Contact Details Please contact us if you have any questions or concerns.
You can also contact us through the feedback form available on our Site. Website Terms and Conditions outline the rules and regulations of a website. While a Website Terms and Conditions page outlines the behaviour expected of the user, it also informs the user of what to expect from the website. Provide a way for users to contact you.
Include a phone number, email, and address. Some websites also have a feedback form. Make sure to note if users can also contact you through a feedback form on your website.
Your website has specific functions and attributes that are important to note when crafting your Terms and Conditions. To ensure your Terms and Conditions include the necessary information, consider:. Be sure to specify if your website sells products or offers services from third-party companies. For example, Amazon allows third-party companies to sell products on its marketplace. Additionally, be sure to note if the site contains advertisements or links to third-party sites. There are many behaviours that you might want to prohibit users from doing on your site.
These behaviours may include:. You can also specify any other user behaviour you wish to prohibit that might be specific to your site. Depending on the nature of your website, you might choose to include a guarantee in your Terms and Conditions.
A guarantee is a promise on behalf of an entity that it will fulfil certain conditions. The need to include a guarantee in your Terms and Conditions will depend on the nature of your website and organisation. For example, suppose you are a fitness instructor who sells an e-book with a 30 day personal training guide. In this case, you might include a guarantee that if you ever update that particular e-book, everyone who previously purchased a copy will receive an updated edition.
You can choose to include details on how you will resolve any disputes between you and website users. You can decide to resolve conflicts using:. If you decide to include these details, you can also include who will be responsible for the costs of mediation or arbitration. You can decide to:. Mediation is a method of resolving disputes where a neutral third-party mediator will attempt to facilitate an agreement between you and the website user. The mediator's decision does not bind the parties.
On the other hand, arbitration involves a neutral third party who will resolve the parties' dispute. The arbitrator's decision is binding. If the user goes in knowing what to expect, it is less likely that there will be problems between the user and the website down the road.
It's a place to set up expectations for each of the parties and ensure that the use of the website runs smoothly for both. This document is different than a Privacy Policy. Within this document, the operator can choose several different models for what the website does, such as whether it sells products or services, gives professional advice, or lets other users post content like pictures, video, or status updates.
After filling out this document, it should be posted to its own separate page on a website. Common Law and the advertising and privacy laws of the Federal Trade Commission.
Having terms and conditions allows you to take action against site abusers by banning them or terminating their accounts. Terms and conditions can protect your ecommerce business from being held accountable for liability issues, such as:. Use your terms and conditions to inform users that your properties are protected by copyright and trademark laws, and set the rules for how others can lawfully use your materials. A well-drafted terms and conditions agreement will minimize your chances of legal disputes, as all the rules are clearly laid out for customers to see.
In the event that disputes do arise, your terms and conditions specifically, a dispute resolution clause sets out a plan for resolving conflicts with limited difficulty. Terms and conditions help your ecommerce business establish trust and transparency with customers by clearly outlining the rules of using your site.
By explaining the legal basis on which your business runs, customers are less likely to have misunderstandings or mismatched expectations about your online store. Although terms and conditions will vary from business to business, standard terms and conditions for ecommerce sites will include these clauses:. A liability disclaimer is a statement from your business that denies responsibility for damages that your visitors may suffer as a result of using your service.
Under your pricing and payment clause, address online purchase and pricing-related topics , including transaction processes, shipping and delivery terms, and returns and refunds. Your terms and conditions should also link to your return and refund policy , so users can easily find the details of your returns process. If you decide not to offer refunds, link to your no refund policy or all sales are final policy instead. Terms and conditions typically have a short description of your privacy policy or a statement declaring that using the site means expressing consent to the way you handle and process personal data.
This clause lists the materials that belong to your business and outlines rules and restrictions for the use of your materials by outside parties. Your dispute resolution clause describes how conflicts and controversies related to your terms and conditions are handled.
Disputes can be handled one of three ways, and how your ecommerce site handles disputes will determine what to include in your dispute resolution clause. Even if you are not legally required to have terms and conditions, they are critical to maintaining your rights and protecting your business.
Your terms and conditions text is a contract between your website and its users. In the event of a legal dispute, arbitrators will look to this agreement to determine whether each party acted within their rights. Creating the best terms and conditions page possible will protect your business from the following:. In short, terms and conditions give you control over your site and legal enforcement if users try to take advantage of your operations.
Terms and conditions are not always required by law, but are extremely important to the long-term success and viability of your website. Having website terms and conditions is considered standard business practice in the US, Canada, the UK, and just about everywhere else — from South Africa to Australia. If you plan to grow your business or expand your user base, a simple terms and conditions agreement will provide your website with an additional layer of legal protection, and allow you to maintain your rights.
You may have noticed many sites now visibly disclosing browser cookies as a result of GDPR, but this is far from the only requirement. Even a short terms and conditions agreement should include several key clauses to safeguard your business. The following are some of the most important sections of your terms and conditions for ensuring user clarity and preventing misunderstandings:. A basic disclaimer template should include these terms. This section covers your back just in case there are any mistakes in your content, allowing you to update it with the correct information at any time.
Particularly useful if you offer software as a service SaaS applications, this section protects you from abusive users by giving you the right to suspend user accounts and delete any content they post. For example, Etsy has a termination clause in their terms of use that outlines the circumstances and consequences of termination either by Etsy or the user. Explicitly listing prohibited activities is another way to stop visitors misusing your site.
This section should include a special clause regarding user-generated content in forums and comments. For example, this clause can help you remove offensive usernames.
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