One of the complaints often heard about ISO refers to the large amount of documentation that is perceived to be required. While procedural documentation is important to the proper functioning of an effective Quality System, many companies tend to over document. First and foremost, you must remember that it is your company and the documentation must fit the company, not the standard. The ISO series of Quality Standards does indicate key characteristics of a properly functioning Quality System, but how they are implemented is the responsibility of the organization.
ISO documentation must reflect what the company does, not what it thinks the ISO auditor will want to hear. In determining whether procedural documentation is required, look at the skill sets of the people performing the task as well as any unique requirements the company may have for completing the task. Developed by Therithal info, Chennai.
Toggle navigation BrainKart. Posted On : Need of Quality system. ISO Quality Systems. ISO Resources. Our Standards. ISO Related Topics. ISO Vs. ISO history and revisions: ISO , , and ISO was first published in by the International Organization for Standardization ISO , a specialized international agency for standardization composed of the national standards bodies of more than countries.
The ISO revision had five goals: Meet stakeholder needs Be usable by all sizes of organizations Be usable by all sectors Be simple and clearly understood Connect quality management system to business processes ISO was again updated in and ISO is the most current version. ISO principles of Quality Management The ISO and ISO standards are based on seven quality management principles that senior management can apply to promote organizational improvement.
Featured Advertisers. The standards encourage looking at the whole picture, not just at individual departments or groups. The requirements are generic and written as a framework; your team is responsible for filling in the specifics for your organization. Once you are ISO certified, your organization is considered registered. To date, the ISO has issued over a million certificates to organizations around the world. ISO is a family of standards encompassing a handful of documents.
ISO is also the name of the document that details the fundamentals and vocabulary of what constitutes a quality system. ISO represents specific requirements to improve processes, and is considered the most essential certification of the ISO family. ISO describes the framework of what an organization should have in its quality management system and how to ensure that you train employees within that framework.
You can consider it a guide for the design of products or services. Remember, organizations get certified only in Other standards in the series are only foundational and supporting. The organization intended ISO to describe a framework for production and installation, and provided guidelines for testing and inspection.
All elements of ISO documents must conform to specific guidelines, including document titles and subtitles, and paragraph numbering. Word templates are available to assist with correct formatting of documents and offer their own extensive documentation of tips, tricks, and even keyboard shortcuts. Localized versions of the templates are available for some languages.
Guidelines also exist for drawings. ISO includes seven principles, although some practitioners break out supplier relationships into a separate principle unto itself. The myths surrounding ISO tend to portray the system as more complicated than it is, or as guaranteeing things out of the box that actually depend on long-term commitment from management and teams.
Here are some of the other myths companies commonly associate with ISO Despite some misconceptions, organizations can find distinct benefits from applying for and attaining ISO certification. These benefits include:. From his own career, Nichols offers a case study in how an ISO requirement can solve previously undefined problems. A job shop for a large automotive company used four processes to produce deliverables within 24 hours. However, the third process had a 60 percent redo rate.
The errors were fixed on the second and third shifts. Enter ISO. He gives a similar example of how the ISO principles of leadership and employee engagement can empower the individual: A production line regularly stopped when trying to produce one component. A young worker stepped up to problem solve. She overcame her self-consciousness about her stutter to present the model and her ideas to the team the following Monday.
The company took steps to make amendments. Standards organizations exist in almost every country. However, some organizations stand out as foundational to international standards. Another is the International Electrical Congress, which convened in Paris in , with subsequent meetings in Chicago in and St.
Louis in Another milestone followed in with the first Commonwealth Standards Conference sponsored by the BSI, at which attendees proposed a more far-reaching international body. By , other nations joined to create the International Organization for Standardization Organisation internationale de normalisation in French, or ISO. Among its other accomplishments, ISO established an agreed-upon system of measurement, SI, or international units. The series was first published by ISO in , but it was preceded by other standards.
As Nichols explains it, in pre-ISO and pre-Thatcherite Britain, industry frequently supplied government enterprises, including the military and utilities. Customers required quality level documentation and conducted audits, but each customer had its own specifications. Nichols gives the example of a supplier he knew who, by the late 80s, was maintaining 14 different manuals, each with essentially the same content, but packaged slightly differently for 14 different customers.
BS became the first consolidated management system guideline in the UK. Since its initial release in , ISO standards have received five updates, in , , , , and, most recently,
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